Shipping Policy

• Order Processing Time:
  • Orders are processed within 6 business days of receiving payment.
  • Please note that our business days are [Monday-Friday, excluding holidays].
• Shipping Rates:
  • Shipping rates are calculated based on the weight of your order and the destination.
  • You can view the shipping cost for your order during the checkout process before making a payment.
• Shipping Methods:
  • The estimated delivery time and cost will be displayed at checkout.
• Shipment Confirmation and Order Tracking:
  • Once your order has been shipped, you will receive an email confirmation with tracking information.
  • You can track your order using the provided tracking number on our website or through the carrier’s website.
• Undeliverable Packages:
  • If a package is undeliverable due to incorrect address information provided by the customer, the customer refuses the package, or the package is unclaimed, the order will be refunded minus to-and-from shipping costs.
• Delays:
  • Occasionally, factors beyond our control may cause delays in shipping. These factors include, but are not limited to, weather conditions, customs processing, and carrier service interruptions.
• Changes to Shipping Policy:
  • Futopia reserves the right to modify or update this shipping policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at support@futopia-global.com.